“Esperienza pessima: sono stata truffata e ho pagato il soggiorno due volte.”
I had a reservation at The Carriage House in Las Vegas and received fraudulent messages directly in the app’s official chat, making it impossible to distinguish them from genuine hotel communications. When I arrived, the hotel had no record of my booking, forcing me to pay for a room again to avoid being left without a roof that night. The hotel assured me it would cooperate with the booking platform to get a refund, yet despite repeated attempts from both me and booking support, no cooperation materialized and the platform blamed me. I ended up paying twice for the stay, suffering financial loss and significant stress, without receiving the promised assistance. It’s unacceptable that fraudulent messages can appear in an official booking chat and that, once reported, no adequate collaboration is guaranteed to resolve the issue. The experience was extremely disappointing; I expected seriousness, security, and support, not to bear the consequences of a scam from a platform and hotel I thought reliable.
Anna1週間前