“Worst Booking and Customer Service experience so far”
The location was good, but we had to leave early so I can’t say more. I had booked a prepaid weekend and added extra items, including a baby cot for our 7‑month‑old. The mattress was too soft and the fitted sheet was far too large, leaving it loose and not properly fitted (see photos). This posed a real suffocation risk for the baby, not just a comfort issue. The staff refused to replace it or give us a refund, even offering to refund only one night if we returned home to get a proper cot. With no safe way to put our baby to sleep, we had to leave. I later raised the issue with Customer Service, but they kept insisting the cot “met safety guidelines” and denied any refund or acknowledgement.
Ioana3週間前