Premiere Classe Bordeaux Eysines-Tour de Gassies

The bed was comfortable, but the hotel was terribly noisy—neighbors were shouting and pounding all night. Waking up at 7 am was brutal because they were already loud, so I didn't sleep much.

Laetitia·1か月前

“Bon rapport qualité/prix”

Good value for money. Nothing else to add.

Blaise·1か月前

The only thing that was kind was the receptionist. The overall experience was terrible and far below what I paid for. The room was in unacceptable condition: no hand soap, the shower dispenser was empty, and there was almost no toilet paper. The biggest issue was the shower drain—water leaked during a normal shower, flooding not only the bathroom but most of the room, including the bedroom area. Shortly after, there was a complete blackout, leaving the room without light or working outlets. This happened in the middle of the night, and no staff were available to help despite many attempts to contact the hotel. I was eventually moved to another room, which also had cleaning problems, like hair on the bathroom sink. This is simply unacceptable. It's not a minor inconvenience but serious maintenance, safety, service, and cleanliness failures. I expected a serious response and a proper solution, but it was a stay to forget.

Adele·1か月前

This is the second time I've stayed at this hotel in less than a month, and I returned because I was satisfied! Check‑in was easy, even with the self‑service after 9 pm, the staff were friendly, and the location right next to the motorway was great, plus the cleanliness was impeccable. The only comment: I know the bathrooms were renovated and look nice, but the shower wall opens inward, so a taller person would have trouble getting in.

Jose·1か月前

I really liked the staff who were ready to help when we arrived and welcomed us, even giving us information the next day. I didn't understand why the hotel was so far from the airport when I had searched to be nearby. The breakfast was very light for the price—no salty items, no fruit, no cereals, no plant‑based milk. The bathroom was really small, the shower had moldy spots, no mat, no cup. When we arrived at 10 pm, we sent a message and no one replied. Luckily the receptionist was still there to greet us and guide us. I think it's too expensive for what it is. It feels like first‑class for fifth‑class. I won't come back.

Kokozen·2か月前