Hotel concorde

“Detalhes q tornariam a estadia bem melhor”

The location and price were good, and the bed was very comfortable. When I entered the room, the TV and phone didn’t work; the TV was fixed but the phone stayed out of order. I also found a hairball in the wardrobe, the lighting was poor, and the bedside lamps didn’t work.

Joanna·1か月前

The location is great, close to Av. Paulista, but you have to climb a slope. The hotel is simple and functional, no luxury, with the basics: a comfortable bed, clean linens, and a hot shower. The building is old and has no elevator, which could be a problem for someone with limited mobility. I also missed a larger mirror in the room.

Bruno·1か月前

“Xingamentos e expulsão de hóspede(cliente) Pelo recepcionista JAIR”

The location was clean and the four staff members were helpful. I was insulted and disrespected by employee Jair. The hotel itself is simple, which isn’t a problem; the room was clean, the sheets smelled nice, and the cleaning ladies were polite and helpful. The hotel’s location is excellent; I’ve been here for days and will need to stay another week for a medical appointment nearby. Twice I politely asked the receptionist Jair, and he treated both me and my 11‑year‑old son with unnecessary rudeness, calling me stupid and acting as if we were a favor. When I calmly asked why he behaved poorly, he told me to pack up and leave, claiming I had come to stay two days and was “messing up” the hotel (I’m paying everything on time, I’ve already paid the daily rate up to today, R$ 2.400,00). He also insulted me with vulgar names and told me to “go away” in front of my son. I never raised my voice, even though he shouted and behaved disrespectfully and immorally. His rudeness is already mentioned in Google reviews; other receptionists (Danilo and Marcos) and cleaning ladies (Maria and Jéssica) are all polite, courteous, and helpful. If Jair were the owner, this behavior would be unacceptable. I had to remind him that I’m not here on a favor, it’s a paid service, and I’m not in his house to be treated however he wants. I’m here for a medical appointment, not a leisure trip. I did not shout, I was not rude, and what shocked me most was his naturalness in acting as if he had permission to behave like that, as if his “superiors” wouldn’t correct him.

Gisele·1か月前

“Satisfeita”

The hotel’s location was convenient, close to the metro and bus station. The bathroom was quite small, and when the shower was turned on, water sprayed onto the sink.

Isadora·1か月前

“Buena calidad respecto al precio”

The place is in a great spot, and the staff were really friendly.

David·1か月前