The Social Hub Florence Lavagnini

“Confortable stay in a vibrant setting”

The overall facilities were solid, the vibe was lively, and the staff were friendly, but the layout felt maze‑like and getting to the city center required a walk through a slightly rougher area or a detour via the main railway station.

Ville·1週間前

“Lovely staff but unacceptable issues with accessing facilities”

The staff were absolutely amazing—no complaints there. The coffee from the front‑desk café was great. The hotel looked very stylish and there were plenty of comfy spots to sit. The pool area (once you can find a seat—keep in mind it’s very small and busy) was comfortable and offered a lovely view over Florence and the surrounding hills. However, we ran into a few problems. First, upon arrival we were told that the pool and rooftop bar would be closed for the entire next day because of a private wedding, with no prior warning, even though those were the main reasons we chose this hotel, so we were frustrated. The front desk staff were helpful and tried to arrange free breakfast, which management denied, but they did give us a bottle of wine. Two nights later, signs appeared again stating that the rooftop bar and pool would be closed from 2:00 to 8:00 p.m. for filming. Even though we were staying there and had expressed our frustration at not being able to use the pool, we were not informed that another night would be interrupted and that we would lose access to the facilities we paid for. In total, half of our nights we couldn’t use the pool or bar. On the filming night, the hotel’s lower level was packed with film crew, equipment, etc., and half the elevators were out of service. The hotel’s elevators are limited, so you often wait a long time to reach your room. Finally, the beds were terribly uncomfortable; I was shocked at how hard they were. I wouldn’t stay here again. I did enjoy parts of my stay, and the location is decent—it’s not right in the center but close to the train station. I just don’t think the customer service at management level is acceptable, and I can’t see how they justify offering a pool and rooftop bar if you can’t use them for 50 % of your stay.

Jessica·1週間前

I stayed at The Social Hub Florence Lavagnini for four days during my trip to Florence and was very happy with my stay. The staff were friendly and welcoming, and the room was clean and comfortable. The breakfast was delicious, with a good selection of food. The hotel itself has a very interesting and original design and atmosphere. A special highlight is the rooftop terrace with a swimming pool and restaurant. It offers a beautiful view over Florence and is a wonderful place to relax and enjoy the city from above. Another big advantage is the excellent location. The historic centre and the main attractions are about a 10–15 minute walk away. Firenze Santa Maria Novella train station is also less than 10 minutes from the hotel, which is very convenient if you are planning day trips to other cities in Tuscany or elsewhere in Italy. For a short city break in Florence, I think it is a very good choice. I would happily stay here again

Olga·1週間前

“Clean, funky, comfortable, good location - friendly staff and rooftop is amazing”

The place was clean, funky, cozy, and its location was great.

Sophie·1週間前

“very expensive for the quality of the room..”

very nice vibe and amazing rooftop. very good breakfast too. unconfortable bed, low quality linnen and pillows, tiny sink in the bathroom with a shelf above that doesn't allow to wash your face. no bathrobe or mineral water in the room. funny it's called student hotel. for 350€ per night 😱

Virginia·1週間前