“Итог: у отеля есть потенциал: красивое здание, нормальные номера, интересная атмосфера. Но обслуживание, ситуация с завт”
The hotel building is beautiful and atmospheric. The room was decent and clean, and overall comfortable. Having a pool and sauna is a plus. However, the room service is weak: you have to ask for toilet paper, they don’t restock it automatically, and trash was only taken out after we asked. The breakfasts were far from what was promised at check‑in. We specifically asked for a buffet, but were offered one of four fixed breakfasts – an egg dish, a filled croissant as a sandwich, and a separate sweet croissant. The sweet croissant was gone on the last day. In terms of variety and price, it’s hard to call this a fair replacement for a buffet. The spa area is in bad shape and needs serious repairs: tiles at the bottom of the pool are crumbling, there are pieces of covering and stones, and the stairs barely hold. The Rotan furniture is broken, uncomfortable to use, and in some places it’s just scary. The cleanliness of the spa is questionable, with mold visible in some spots. Given the condition, the pricing is surprising: guests get only one free hour of the pool, the next hour costs 400 UAH, the sauna is 700 UAH per hour, and the pool is included in that price.
Kateryna·2週間前