The staff were very responsive, the place was clean, and parking was convenient for car travelers, but the safe didn’t work and the door key was useless, so I had to keep asking someone to open the door.
Nikola2か月前
少々お待ちください…
★★★·Almaty·7.6
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そのまま書いてもOK — 「20日ごろ、3泊」
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The Royal Petrol Hotel in Almaty features air-conditioned rooms with mountain views, free WiFi, work desks, minibars, and complimentary toiletries. Guests enjoy a continental breakfast with warm dishes, a bar, paid shuttle service, and 24-hour front desk. Located 20 km from Almaty International Airport, the hotel is near Atakent-Expo and Almaty Central Stadium, offering quiet, clean accommodations.
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宿泊者による項目別の評価。
The staff were very responsive, the place was clean, and parking was convenient for car travelers, but the safe didn’t work and the door key was useless, so I had to keep asking someone to open the door.
Nikola·2か月前
It was clean, but the hotel was a nightmare: I booked a room and arrived a day later only to find it still unprepared, and although I’d requested accommodation for two people, the towels and everything else were set out for just one. When I called reception they told me I had to pay extra for it. Breakfast was supposed to be included in the room rate, yet nobody ever mentioned it and when I asked at checkout they just shrugged. Then, at 9:00 am on Saturday, a housekeeper barged in without knocking, shouted at me and slammed the door. Later, at lunch I went to the front desk and started a conversation, but no one ever apologized. At checkout I was charged for a sparkling water from the minibar that I never took, and my complaints were ignored, causing me to miss my flight and pay extra. The room was pricey for the upscale segment of Almaty, yet the service was terrible; I’m demanding a partial refund because those four days were awful.
Кристина·2か月前
There was a miscommunication with the staff.
Chloe·2か月前
The place was clean, cozy, and the staff were polite.
Alima·2か月前
The room was good, but they gave us a smoking room without warning or asking us, which was unacceptable.
Oscar·2か月前