“Disappointing experience – fell far short of premium expectations”
Beachfront. The entire property gave the distinct impression of extreme cost-cutting, which severely impacted the quality of our stay. Some of the specific issues we encountered include: 1. Dining and Service: The breakfast experience was chaotic; there were not enough seats for guests, food items were constantly running out, and the staff seemed unable to accommodate simple requests (such as preparing an omelet). We were also limited to a buffet-only dinner option, with the staff citing a "cylinder shortage" as the reason for the lack of variety or service. 2)Hygiene and Maintenance: The cleanliness of the dining area was deeply concerning. We observed flies around the cut fruit display and discovered a dead lizard under our breakfast table. Additionally, basic amenities such as water bottles for the room were not provided and had to be requested repeatedly. 3) Staff Morale: It was evident that the staff lacked the training and morale necessary to provide a standard of hospitality expected at this price point. Service felt reactive and overwhelmed rather than welcoming. We chose this resort expecting a premium, relaxing experience, but the reality was quite the opposite. I hope the management takes this feedback seriously, as the property clearly requires significant improvements in hygiene, operational management, and staff training to justify its position and pricing. I would not recommend this resort in its current state
Godwin4か月前