The Grand Shiva Resort and Spa

“need to improve on their customer service”

The restaurant’s food items are overpriced and the taste doesn’t justify the price. The food wasn’t worth its price, customer service was zero, and no one at the hotel was visible—just a lady and a gentleman at reception who didn’t even greet guests, busy in conversation. The hotel claims 4‑star, but guests aren’t treated like 4‑star guests.

Nitisha·3か月前

It’s okay. The staff lacked ownership and managerial responsibility; everyone seemed to do only their own tasks without coordination. When we told the receptionist the kitchen wasn’t picking up calls, the reply was simply “try again,” showing a lack of basic hospitality. No one seemed concerned about the guest experience. We had called ahead about checkout and asked them to be ready, but even after arrival it wasn’t ready for 15 minutes, and we had to wait another 15 minutes despite having a flight to catch. The staff showed no urgency or accountability.

Ankita·6か月前

“Very cold hotel with no heating, do not reecomend stay here”

My stay at this hotel was quite uncomfortable due to the cold temperatures and the fact that the rooms weren't heated. To make matters worse, I encountered a language barrier with the staff, as none of them spoke English. Additionally, I was surprised that the room wasn't cleaned daily, which added to the overall dissatisfaction.

Zan·10か月前

“Just okay and not worth paying 20k”

While I found the hotel to be in a great location, my interaction with the staff was regrettably unpleasant. We arrived late from Badrinath ji and were looking forward to dinner, but the staff refused to serve us our last order at 10 pm, which came across as rude. Despite the ideal location, the unfriendly service overshadowed my experience.

Jyoti·11か月前

I was really looking forward to checking into this hotel, but unfortunately, my experience got off to a rocky start. I arrived early in the morning, but the staff didn't allocate my room for a 2-hour wait, which was frustrating. The lack of assistance from the staff during this time made for a very disappointing beginning to my stay. Overall, it was a bad experience.

Vikky·1年前