Hilton St. Louis Airport

I like this hotel overall, but as a Hilton, it could be more modern for the price. Small touches like USB outlets for charging are important, since many Hilton guests don’t bring their own plugs. Those little details matter.

Lourie·1か月前

The location was good and the free airport shuttle was convenient, and the maintenance guy was very nice. I was extremely disappointed with the room: no refrigerator or microwave, both ice machines on our floor and the one below were broken, the bathroom sink leaked constantly and the room was freezing no matter how high I set the thermostat. The shower water got dangerously hot, making it unsafe to use. The towels were dingy and didn’t meet the cleanliness standards I’d expect. When I turned on the shower, a message appeared on the mirror, showing it hadn’t been properly cleaned from the previous guest. I was also shocked to be charged $20 per day for parking, even though I was a paying hotel guest. Each of these problems alone would be tolerable, but having them all at once made the stay extremely disappointing. I chose Hilton expecting a certain level of comfort, cleanliness, and quality, and this experience fell far short of that. It was 100 % not the Hilton quality I expected or paid for.

Lanika·1か月前

“It was ok, was not happy about the price for 1 night”

Did not eat. Price was kind of too high for 1 night

Angelita·2か月前

The staff were friendly, the decor stylish, and the room comfortable.

P·2か月前

“Terrible customer service”

I was deeply disappointed by both the Hilton St. Louis Airport staff and Hilton Corporate. After questioning a non‑disclosed $20 parking fee, the front desk agent, Jasmine, unhelpfully directed me to my booking platform. While my husband and I were deciding how to proceed, a second agent, "Cat," took it upon herself to cancel our reservation without our consent. I contacted Hilton Corporate immediately to resolve the issue. The corporate representative, Mario, called the front desk but chose to blindly accept Cat's fabricated story that I was being disruptive. Mario then informed me I was not welcome at the property based on this lie. Furthermore, Mario refused to log a formal complaint or honor my Hilton Honors status simply because the room was booked via a third party. To have a local agent cancel a room out of spite is bad enough, but to have a corporate representative refuse to document the incident is a complete failure of customer service.

Ross·3か月前