“Сделать хотя бы косметический ремонт.”
The staff were polite and gave us a kettle. There hasn’t been any renovation for a long time.
Елена1か月前
少々お待ちください…
★★★★·Astana·6.3
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そのまま入力してもOK： 「20日ごろ、3泊」
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The Altyn Dala Hotel in Astana offers 4-star comfort with air-conditioned rooms featuring private bathrooms, city views, and modern amenities. Located 19 km from Nursultan Nazarbayev International Airport, the hotel provides a traditional restaurant, bar, and terrace, along with a lounge, beauty services, and free on-site parking, near Kazhimukan Munaitpasov Stadium, Bayterek Monument, and Expo 2017 Astana.
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宿泊者による項目別の評価です。
The staff were polite and gave us a kettle. There hasn’t been any renovation for a long time.
Елена·1か月前
The room was filthy and the hotel stairs were in terrible hygienic condition. From the start we were suspicious when the receptionist told us, “Look at the room and then decide whether to stay.” After seeing the room’s condition and the overall lack of cleanliness, we decided to switch hotels. The receptionist verbally agreed to our decision and assured us that a free cancellation would be accepted via . The worst part was that we got the clear impression this was intentional: they invite you to see the room and decide, verbally promise a free cancellation, and then after you leave, the cancellation isn’t approved. This way they keep the money for the first night even though the customer leaves because of the poor conditions. Our free cancellation request was never accepted, despite what the receptionist promised. We also learned that other people had similar problems, which makes us doubt this was an isolated case. Be very careful before booking! Our experience was extremely negative, both for the hygienic conditions and for the lack of transparency in cancellation handling. We felt tricked and unprotected as customers. We do not recommend this property to anyone looking for cleanliness, seriousness, and fairness. Don’t trust verbal reassurances about free cancellation: get everything in writing before making any decision.
Sirja·1か月前
The inn was awful: everything was old and none of the amenities worked. There were no slippers, toothpaste, or soap, only a few sheets of toilet paper left. The room was dirty, the curtains were black, and the windowsills were black. The pictures promised better conditions, and there was no hot water.
Amina·1か月前
Only the breakfast was acceptable. The room smelled old, the bathroom lamp was broken, the air‑conditioner barely worked, and the room seemed unclean and lacked toiletries, so I had to request them.
Пернекулова·1か月前
The experience was good.
Литвинчук·1か月前