The Kato Hotel

“快適に過ごせました。”

朝食がおいしかった。スタッフの挨拶が良かった。. カードキーを抜いて、ランドリーや自販機、お風呂に短時間部屋を出たあと、部屋に戻ってカードキーを差すと 付けておいたエアコンがオフになり、再度スイッチを入れる必要があった。 このような機能は不要ではないかと思います。

Hisataka·2週間前

“性价比很高”

早餐种类丰富，超级好吃

Xiaojing·3週間前

“満足してます”

食事が美味しい

唯人·3週間前

“また泊まろう。”

食事（朝、夕食）が美味しかった. 特にない

Shirou·1か月前

Restaurant staff and food were surprisingly good. The pricing shown was incorrect, and upon arrival, the hotel asked me to pay an additional ¥6,000 for the extra guest. I understand that pricing errors can happen, but I don’t think it is reasonable to make the guest pay for the hotel’s mistake after the reservation was already accepted at the original price. If the hotel knew the correct pricing, they should have addressed the issue with . I was put in the position of having to pay an unexpected additional charge at check-in. What made the situation even more frustrating was the lack of any additional service. Even though I ultimately paid for two guests, I was given only one set of towels—just one bath towel. The room was very small, and there was no noticeable difference in the service provided despite being charged almost double. I honestly had to wonder what exactly I was paying the extra ¥6,000 for. The receptionist’s attitude also left a very poor impression. He was extremely cold and rude, and when explaining the “correct pricing,” he showed absolutely no apology or understanding for the inconvenience caused by the hotel’s own pricing issue. Overall, the additional charge was disappointing enough, but the way the hotel handled the situation and treated the guest made the experience considerably worse. I expected much better customer service

Saiko·1か月前