“Es besteht Verbesserungspotential”
I booked the Hilton for what should have been a good week in the Faroe Islands. I got a large, wheelchair‑accessible room with a view of an industrial area; when the window was closed, street noise was absent. Everything was pretty clean, except the couch in my room which had questionable stains. The bed was very comfortable, the bathroom was okay, and the TV was decent, though only two English channels were available in a hotel that hosts international guests. The staff were very helpful, except the restaurant manager. I tried to get a table at the restaurant one evening, but was told it was “fully booked”; yet the bar had plenty of free tables that same evening. I had to leave early and was forced to pay the full booked stay with no compromise, which is a customer‑unfriendly practice I’ve seen elsewhere. Finally, the breakfast—if not included—cost 35 € per guest, which is a rip‑off. Prices for food and lack of goodwill for an unplanned departure were also issues.
Michael·1か月前