Doubletree By Hilton Nice Centre Iconic

Good breakfast, location, the small complaint we made was handled by the staff very well, so we left with a nice feeling.

“Excellent”

The hotel was lovely and the staff were helpful, and there was nothing negative.

The location was good, but the service was lacking.

“Dichtbij het station het is efficient”

I loved the quiet atmosphere, but everything else was just fine.

“Unprofessional management when it comes to handling customer concerns”

The rooms were clean and the location right next to the train station is convenient, but bad service and an unprofessional manager named Marion ruined the stay. On the first morning, when I went to the included breakfast, a waitress vanished for about 20 minutes, didn’t apologize for the delay while I was in a rush, argued with me, and made a snarky face; I left the restaurant and immediately reported it to the front desk, demanding a refund for the hot breakfast on all nights because I wouldn’t return to their restaurant after such poor service. They first agreed to look into a refund for the breakfast portion, then said they couldn’t because I didn’t book directly with Hilton, only refunding those who used the Hilton app. I asked to speak to a manager, who agreed they would refund immediately if the booking had been made via Hilton, so the customer was right and the refund should be issued, but it became a bureaucratic mess. I was told to contact an intermediary who would reach out to the hotel, then a representative would speak to a manager, and only then would the hotel issue the refund and I would receive it. As I discussed this step‑by‑step process with the manager (Marion), I asked what she would say when I called and what commitment she could give for my refund; she responded with a series of generic vague phrases. She even twisted my words when I complained and used them against me with an unspoken but clear intent not to issue a refund. This shameless backtracking in front of the customer was unprofessional.