Only the location mattered. Starting with the staff, which was absent at all times. The facilities were filthy and old right upon arrival, the reception bathroom had no light. When we got to the room, the window was open and a fan was on, it was October in Pontevedra, it was cold, and the window couldn’t close because the leaves were upside down, so we had to fix it. To our surprise, when we tried to turn on the heating, the wall thermostat didn’t work, no batteries. We tried to open the radiators, but they still didn’t work. I called the number on the entrance, reported the situation, and they said they would fix it… from 15:30 to 20:30 I had no news. The shower screen was half installed. Maintenance was awful. Even more shocking… when we started reading more reviews, we saw that a week ago, several guests reported CHINCHES!!! We didn’t take it seriously and left for another place. I do not recommend it at all; the staff never responds, they don’t take responsibility for things or maintenance.
Sofia5日前