“An overwhelmingly negative experience with bad value for money.”
The location, the crib, a decent selection of international channels for rainy days, and breakfast were all good. We arrived to a room with used, dirty dishes and a coffee machine, the apartment was dusty and hastily cleaned. When we mentioned this, staff promised to look into it but by checkout after three nights no one had addressed it. Communication was mainly over WhatsApp, which was inconsistent, unreliable, and seemed partly bot‑run. The room was small, poorly ventilated, damp, and we couldn’t get the heating to work even after following video instructions. We were fine with cleaning and changing laundry only when needed, but the trash cans were tiny and filled up quickly with our 1‑year‑old’s diapers; we assumed staff would know this because we booked a crib. We were okay with disposing of trash ourselves if instructions were given. On the second day cleaning staff serviced other rooms but skipped ours. We considered letting these issues slide because we had low expectations for a 3‑star apartment in Italy, but on the last night we found several blood stains on the mattress under the sheets, which was the last straw. A standard scripted reply came from their WhatsApp chatbot, and two days after leaving we still haven’t heard from a human. Overall, a very negative experience with poor value.
Lorand·6日前