The location was okay. My family of two adults and a child had trouble getting in on the afternoon of 27.3; no one opened the door, and my 6‑month‑old had to wait in the lobby for a car without a single glass of water. When we finally reached the room, no staff helped with our luggage. The whole property felt cramped, and I never expected a 4‑star hotel to be so bad. The only bright spot was a female staff member at the breakfast buffet on 28.3 who let my wife, me, and our little one out. The buffet menu was bland. In the room, smoking was allowed, and when I complained the staff did nothing, saying it was permitted. The room was cold and had no separate smoking area—what a 4‑star hotel!
Nguyen7か月前