VELINN Pousada Iguana Azul

The staff were excellent, the location great, breakfast delicious, and the lodge very cozy. Congrats on the organization.

Mourao·5日前

The lodge is simple but cozy. The pool was very clean and the breakfast tasty. The bedsheets didn’t smell fresh; they seemed to have been stored for a while.

Rodrigues·1週間前

“Recomendo pelo conforto e pela hospitalidade dos funcionarios, mas pra quem quer ficar próximo do centrinho não recomend”

The lodge staff were welcoming and polite. The Wi‑Fi was weak, with a very poor signal in our room.

Marcelo·1週間前

The stay offered great value and met expectations for the price paid. Breakfast was very good, and the facilities were clean and organized upon arrival. Overall it was a positive experience in line with the lodging’s proposition. For improvement, some aspects could add more comfort and safety. I stayed in an annex building and access to the room was via a staircase that lacked proper lighting. When it rained heavily, especially at night, the staircase became very dark and risky. I also missed regular cleaning during the stay, and the internet fluctuated a lot. Since we spent more time in the room because of the rain, a Smart TV or a streaming app option would have been nice.

Priscila·1週間前

The staff are polite and the place is clean. What I did NOT LIKE was that during the reservation there was an option to split into six interest‑free payments; I chose it. When I added my card it was declined even though there was balance, I tried another card, the same result, then my husband's card, same message, then switched again. All cards had available limit. We even considered it a scam because in other reservations with other places it never happened. We added a fourth card but the option to split didn’t appear, and since it was already the fourth card we assumed the payment method was correct (six‑installment) and then the surprise. The amount was debited in one payment only. I messaged the lodge and they said the fault was with the booking platform and offered to cancel the reservation made through it and book a room in an annex for 200.00 more than I had paid. I thought again it was a scam and kept the booking through the platform. Upon arrival I talked to the receptionist who told me to call the booking platform, so I did, but they said the establishment handled the payment. So it was a game of blame and we paid cash for something unnecessary. We had plans but if there are other payment options, the client can choose and if they cannot use them, I consider it misleading advertising. Unfortunately, due to this whole experience and especially the lack of a solution and clear responsibility, I do not recommend the place.

Souza·2週間前