I lodged a complaint and got no reply, which says everything. Good afternoon. After staying on Saturday 4 July following the Lytham Festival, I want to formally complain about our accommodation. Before our stay, I specifically asked for a tent near the clubhouse because my friend was recovering from major surgery and needed to be close to the facilities. I received an email confirming that this would be arranged. Yet on arrival it was obvious that this had not been fulfilled. We were assigned Tent 30, the furthest possible from the clubhouse. We could see that Tent 1 would have been better and also saw two able-bodied guests enter that tent. I also requested that we be placed near toilet facilities. While there were two toilets near our tent, they were in a terrible state, full of feces and urine, could not be flushed properly, and were completely unhygienic. Further investigation showed that Tent 1, close to the clubhouse, had much better toilet facilities. Given the assurances I received beforehand, this was extremely disappointing. Moreover, several advertised amenities were missing from our accommodation: no barbecue, no outdoor furniture, no hairdryer, even though these were listed as facilities. Overall, the accommodation was far below what was advertised, and although I do appreciate the comfort of the beds, it did not match the assurances I received by email about our location and access to amenities. This was especially concerning given my friend's recent major surgery and the reason for my requests.
Sam2か月前