“Beautiful but ALOT of false advertising.”
The hotel is beautiful and the shared spaces have incredible views. The overall vibe is very relaxed, and the diffusers in the room are a nice touch. You can see the ocean from your room and hear it all night, which is truly wonderful. The location is perfect, with a free trolley and an orange inn right outside. However, there seems to be some false advertising. We booked a room with a private balcony, but it turned out to be shared with 2 or 3 other rooms, which the website didn’t disclose. We specifically wanted that private balcony. The mattress and pillows felt like rocks, and the AC was freezing even when turned up; one night we had to turn it off completely and ended up sweating. The rooms on the shared balcony cluster in the corner are noisy, and we even had fruit flies. Another misrepresentation was the beach setup: the website showed lounge chairs on the beach, but the ramp is extremely steep and the “lounge chairs” are actually zero‑gravity chairs that guests must bring down and set up themselves. There was no beach service and no staff present. We learned that St. Ann’s beach, where the hotel is located, has the most dangerous rip current in all of Laguna Beach, and no one told us that. Swimming there is really only for locals and surfers. The pool is nice, but there are only two lounge chairs for the entire area, making it a very small space.
Kerin2か月前