The Crown Hotel, Boroughbridge, North Yorkshire - The

“Enjoable stsy”

I enjoyed the spa facilities and the room was tastefully decorated, but the soundproofing could be better because I could hear people in the next room.

Susan·6日前

Service from staff poor. Disappointing Stay – False Advertising & Upset Child We booked The Crown Hotel specifically because of the swimming pool for my 6-year-old daughter. The hotel clearly states online that the pool is "All ages welcome 7am till 9pm." To be absolutely sure, we even confirmed at check-in that we could go swimming from 7:00 AM. However, when we arrived at the pool reception desk at 7:00 AM, we were turned away. We were told that children are not allowed in the pool until 9:00 AM because that time is reserved for "leisure users." This was extremely upsetting for my daughter. To make matters worse, the swimming pool was completely empty while we were standing there. This isn't hospitality from the heart—this is hospitality with conditions and false advertisement. We brought this up with the Duty Manager, but they could not explain why the pool was advertised incorrectly. They also had absolutely no ability to correct or address the issue for us. Because we had to check out before 9:00 AM, our visit to this hotel was a complete waste of money

Glen·1週間前

The spot is right in the middle of all the pubs and restaurants, but parking is a tight squeeze.

Kevin·1週間前

The staff were great.

Joanne·1週間前

Another fabulous stay. No issues

Dave·1週間前