River Bend Farm sits in a gorgeous forest setting and the drive to the property is lovely. The accommodation is cozy, the view from the units is superb, and the staff are friendly and welcoming. However, when we returned from a trip we discovered the bed was not made, the rubbish bins were not emptied, and the wet towels had not been replaced. The staff told us the units are not serviced unless we pay extra, but there was no option to select this during booking, and the booking confirmation made no mention of it. The website only has a brief note near the bottom stating that daily housekeeping incurs an additional charge, with no way to opt in. This information was not provided at check‑in, which may have been an oversight. There is no mention of this under House Rules or in the fine print at the bottom of the site. The only other note they make is that they do not accommodate bachelor(ette) or similar parties. This should have been the place to mention that units are not serviced. Another problem was that the shower did not drain; water filled the shower floor within a minute and stayed there for several minutes. This was mentioned in a WhatsApp message to a staff member, but we never received any follow‑up. A little disappointment.
Steve3週間前