I booked because of customer demand, but when I arrived I had to call staff and wait a long time for someone to come down and pick up my luggage because I had to call in. The room price was very high compared to the average, even though we visited many places like Hagiang KS 4-star, had a buffet breakfast, and also stayed at Mương Thanh Luxury Cao Bằng. The breakfast was very cheap for the amount we paid for a room. One of my guests left an AirPods headset behind; after returning to Hanoi I called Mr. Thai but received no reply, then I called Trang and was told the headset was not found in the room. I mention this not to discuss the lost item itself but to express dissatisfaction with how the issue was handled and the lack of responsibility shown by the staff.
Bob1週間前