“Wish we could’ve stayed longer”
The staff were incredibly friendly, facilities excellent and last but definitely not least, Charlestown is a gorgeous place!
Christopher1か月前
少々お待ちください…
St Austell·9.1
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そのまま書いてもOK — 「20日ごろ、3泊」
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Located in St Austell, Pier House overlooks Charlestown Harbour, offering spacious rooms with traditional charm and scenic views. The hotel features free parking, cooked breakfasts, and a popular restaurant serving modern British cuisine with locally caught fish and fresh seafood. Rooms include tea and coffee facilities, en suite bathrooms, and free WiFi.
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宿泊者による項目別の評価。
The staff were incredibly friendly, facilities excellent and last but definitely not least, Charlestown is a gorgeous place!
Christopher·1か月前
Beautiful spot. The big room had a view of the harbour. I loved the dry robes in the room and enjoyed a dip in the sea.
Kate·1か月前
Everything! Great location, friendly staff, comfy bed, excellent breakfast. No complaints.
Medina·1か月前
The location was excellent, the staff were professional and welcoming, and the rooms were very attractive.
Marco·1か月前
The room had just been redecorated, was spotless and very cozy, and came with locally sourced toiletries, a dry robe, and a large tote bag for the beach – a really nice touch. The restaurant served delicious food and the view from our room was lovely. Most of the staff were friendly, they arranged a taxi for us, and the restaurant team was welcoming. However, the overall hotel experience didn’t live up to the hype from other reviews. We could store our luggage on arrival, but later we were told check‑in was delayed without a clear estimate. The receptionist was quite rude, ignored us, and didn’t manage the expectations of the other guests waiting. Ideally, everyone waiting should have been offered a drinks voucher at the bar. When we finally got into our room after 45 minutes, the staff seemed annoyed and our coffee machine was broken. Breakfast tables were dirty the next morning and my partner’s clean shirt got jam from another party. I tried to address the check‑in issue at checkout and asked for a goodwill gesture; I had to push to receive £6 off our previous dinner bill. I was told we were lucky to get a room at all because cleaning had been delayed. I’m posting this review because I emailed the hotel with this feedback and they ignored it. It’s a shame, because the hotel is beautiful, in a gorgeous location, and has excellent facilities, yet the service fell short during our stay.
Mirandagl·1か月前