Joya Shanghai Xujiahui Hotel

“Comfortable and clean, with helpful staff”

Even though I booked the cheapest room, it was still spacious and the rain shower was a real treat; the room was well sound‑proofed. The staff did their best to help us, and the location and hotel felt very safe. The breakfast was pricey, so we opted to eat out each morning. The lights were misprogrammed in our room—turning on the “reading light” actually switched on the overhead lights, and different lights would turn on depending on which switch you used. The biggest drawback was that it was a 15‑minute walk from the metro and not close to any of the sights, so we spent a lot of time commuting or taking taxis.

Freya·1か月前

On the 5th floor, my room was plagued by constant, loud noise from the AC units right outside the window; I don’t think they should sell rooms like that.

Luigi·2か月前

When I arrived, my room wasn’t ready and I had to wait about two hours with no attention from the hotel; they should offer something like tea, coffee, or drinks to build loyalty in such situations, even though the reception staff tried to help with my questions.

Dauren·2か月前

It was amazing.

Biały_gd·5か月前

I’m deeply grateful to Maya, the receptionist who went far beyond what I expected; after learning my flight was delayed by three hours and I’d miss my Gatwick‑to‑Ireland connection, she spent 1.5 hours on the phone with Air China, securing a new route from Shanghai to Beijing and then to London so I could return home in time for Easter with my family in Ireland, and her attitude, kindness and determination will stay with me; if anyone reads this, please pass along my thanks to Maya. Also, if you’re taking a taxi in Shanghai, make sure they know the correct address and hotel, because there are several Joya Hotels and drivers have mixed them up twice—just a heads‑up, not a hotel issue.

Kestutis·7か月前