“Unpleasant”
The hotel its self is beautiful and clean. I booked to stay here with a friend as I was having an operation with Enhanced across the road and I had to leave Plymouth at 3 am to be there for 11am for my operation. I got to the hotel about 4 o’clock everything was lovely. The room was lovely. Went down to the pub part to have my tea which the food was absolutely beautiful. Went back up to my room to rest and from 830 at night there was doors slamming so loud it was shaking the building. Went down to report it to reception and she said she would put it in a group chat to find out what the banging was. The banging still continued so me and my friend took a look around to see what it was and it was two members of staff apparently cleaning rooms and accidentally slamming the doors. They were really rude and unpleasant and said they were finished and it wouldn’t happen again, then still continued for an hour after. Then finally was able to get to sleep at 10:30 to then be woke up at 11 am by drunk people shouting and laughing and being really loud that continued to half past one in the morning when me and my friend decided to leave the hotel and head back to Plymouth, which is three hour drive early hours of the morning I could understand if it was a weekend but it was Not and for staff to be so loud when they have guest staying in a hotel is unacceptable especially knowing that people who go to Enhanced for operation stay in their hotel I did not get the rest that was needed after my operation and then had to travel on such a dangerous road for three hours with hardly any sleep and in pain it’s not on at all. Other than that, the room was beautiful and clean. The food was lovely. The receptionist guy was absolutely lovely but the rest is all to pot it really let it down
Natasha4週間前