EXCELENTE Flat junto aos Shoppings JK e Vila Olimpia

“Perfeita”

The comfort was excellent.

Ana·3週間前

“Flex particular no Hotel Mercure, Segurança e localização ótima.”

The location was perfect, safe and busy during the day, and at night the street noise was almost inaudible. The flat was within the usual standard. The old furniture was ideal for two guests in a double bed, which was quite comfortable, and the bedding and bath linens were simple. The shower was delightful, and the appliances worked. The flat was not luxurious but covered the three nights. It would have been better if breakfast were included in the rate. The shower drain needed maintenance. I noticed that a third adult guest would not have been comfortably accommodated in the living room; a child might have been fine.

Valéria·1か月前

The location was perfect.

Manuela·4か月前

“Pior estadia que já realizei.”

I only liked the location. The service was the worst I have ever experienced. When booking I avoided Airbnb because I expected a HOTEL, so I joined the MERCURE group, but upon arrival they told me the room I booked was not part of the hotel group. I was extremely poorly received by the front‑desk staff, who made it clear that any question or request would have to go through the booking platform and the property owner. I booked for a couple with a 3‑year‑old child, but the room only had one bed and no child’s area, no extra towel or bedding for a second sleeping spot. I was in the room at 10 p.m. with the child and asked the reception for at least one extra blanket, but they said the room was not part of the Mercure group. I couldn’t even request a bottle of water to make a bottle for the child because the mini‑fridge was empty. There were many issues, mainly the terrible reception staff.

Eduarda·4か月前

“Arrependimento”

The hotel is very well located, even though the price is high for the area. The room cleaning was disappointing.

Lucas·4か月前