Ideal location that offered easy access to plenty of restaurants
The staff truly went above and beyond to make my stay special
The hotel offered everything I needed within walking distance
691件の認証済みレビューのうち最新100件からParleyが要約
38 m² · 2 large double beds · 定員4名
The Queen Room features two large double beds, excellent bed comfort, and a spacious layout. It boasts a balcony with pool and garden views, a flat-screen TV, coffee machine, and a private bathroom, offering a comfortable and relaxing stay.
ベッド 9.1/10 · 86名のゲストが言及
48 m² · 1 extra-large double bed · 定員2名
The King Room with Garden View at the Plaza San Antonio Hotel & Spa offers exceptional comfort, a spacious layout, and a highly rated bed. Standout features include a private balcony, flat-screen TV, and coffee machine, along with a serene inner courtyard view.
ベッド 9.1/10 · 86名のゲストが言及
48 m² · 定員2名
38 m² · 定員2名
38 m² · 定員4名
38 m² · 2 large double beds · 定員4名
This spacious Queen Room offers exceptional comfort, featuring two large double beds, a private bathroom, and a balcony with a pool view. Amenities include a flat-screen TV, coffee machine, and free WiFi, providing a relaxing and convenient stay.
ベッド 9.1/10 · 86名のゲストが言及
48 m² · 1 extra-large double bed · 定員2名
The Large King Room with Garden View offers exceptional comfort, a spacious layout, and stunning inner courtyard and pool views. It features a flat-screen TV, coffee machine, private bathroom, and balcony, providing a relaxing retreat.
ベッド 9.1/10 · 86名のゲストが言及
38 m² · 定員2名
38 m² · 定員4名
48 m² · 定員2名
38 m² · 定員4名
38 m² · 定員4名
Great location and good for kids.
“An oasis in the San Antonio heat”
A stunning pool right in the middle of San Antonio made my visit unforgettable, and everything else was even better than I imagined.
“Wish it had been better like our first visit”
We’d stayed here before and loved it, so we came back to the same great spot—clean, quiet, and in a fantastic location. However, this time the rates were much higher than before, and I was disappointed that the $25 daily food/drink credit included in the rate wasn’t really a credit at all. As a Bonvoy Marriot member, we received two complimentary drinks at one of the bars, two free coffees from the coffee shop or restaurant, and high‑speed internet, but none of that was explained clearly during booking or at check‑in. It wasn’t until we chose to have breakfast the next morning at Corriane that we realized the credit only applied to night‑time orders. The service was slow, the staff seemed stressed and scattered, and we heard other guests complain about wrong orders or missing items. Our server missed one side item, but a supervisor fixed it promptly. When we mentioned the $25 credit at the tab, the server said he’d just charge it to the room and that the front desk would handle the credits later. He also claimed he didn’t charge us for coffee, yet neither of us had coffee with breakfast. We agreed and left, but stopped by the front desk to confirm. Ian explained that the credit is only valid for night‑time orders, which we didn’t plan to use that evening. I told him this wasn’t clarified during booking or check‑in, he apologized and said “they would take care of us.” Later that night we decided to try the free drinks at the bar.
“Charged 4 times for a Prepaid stay”
I had unresolved billing issues and inconsistent customer service that ruined my stay: I was double‑charged during booking and again at checkout, and when I asked for a manager I was sent to voicemail. I called three more times for the General Manager’s contact and the employee ended the calls. I also had an unprofessional encounter with staff near the pool during check‑in. On a positive note, Zoe and Ryan were helpful and professional, and I truly appreciated their effort. Still, the billing problems and lack of follow‑up support seriously affected my overall experience, so I would not stay here again.
The staff were truly outstanding.
Great location and good for kids.
“Charged 4 times for a Prepaid stay”
I had unresolved billing issues and inconsistent customer service that ruined my stay: I was double‑charged during booking and again at checkout, and when I asked for a manager I was sent to voicemail. I called three more times for the General Manager’s contact and the employee ended the calls. I also had an unprofessional encounter with staff near the pool during check‑in. On a positive note, Zoe and Ryan were helpful and professional, and I truly appreciated their effort. Still, the billing problems and lack of follow‑up support seriously affected my overall experience, so I would not stay here again.
“An oasis in the San Antonio heat”
A stunning pool right in the middle of San Antonio made my visit unforgettable, and everything else was even better than I imagined.
The staff were truly outstanding.
“Wish it had been better like our first visit”
We’d stayed here before and loved it, so we came back to the same great spot—clean, quiet, and in a fantastic location. However, this time the rates were much higher than before, and I was disappointed that the $25 daily food/drink credit included in the rate wasn’t really a credit at all. As a Bonvoy Marriot member, we received two complimentary drinks at one of the bars, two free coffees from the coffee shop or restaurant, and high‑speed internet, but none of that was explained clearly during booking or at check‑in. It wasn’t until we chose to have breakfast the next morning at Corriane that we realized the credit only applied to night‑time orders. The service was slow, the staff seemed stressed and scattered, and we heard other guests complain about wrong orders or missing items. Our server missed one side item, but a supervisor fixed it promptly. When we mentioned the $25 credit at the tab, the server said he’d just charge it to the room and that the front desk would handle the credits later. He also claimed he didn’t charge us for coffee, yet neither of us had coffee with breakfast. We agreed and left, but stopped by the front desk to confirm. Ian explained that the credit is only valid for night‑time orders, which we didn’t plan to use that evening. I told him this wasn’t clarified during booking or check‑in, he apologized and said “they would take care of us.” Later that night we decided to try the free drinks at the bar.
