Rurale Home & Garden

“Booking non risponde e, se lo fa, non comprende.”

I’ve been a Booking user for decades, yet I never had to call their support. The issue is simple: for reasons agreed upon by the owner, we didn’t check in. The owner repeatedly (with written and audio evidence) said a full refund was available. Booking’s help keeps telling me they couldn’t reach an agreement with the property. They offered me about 50 euros for the “inconvenience,” which I didn’t use and won’t use, and I won’t book elsewhere until there’s clarity. I gave the support a 1 because the owner admitted more than once that a full refund was promised. So why am I still waiting?

Salvatore·1か月前

The place is near Montella, which was useful. I’m sorry to say the triple room we had didn’t satisfy us. It was very sparse and the linens were lacking.

Pardini·2か月前

“Si può fare di più”

The property is beautiful and distinctive, surrounded by greenery for those seeking relaxation; it’s convenient for trips to Lake Garda or nearby village festivals. The host was friendly and helpful but didn’t give us a checkout time. For the price paid, more attention should be paid; first, even though we stayed in autumn, the room was cold despite the heating at max. The blinds don’t block light, so we’re woken by early morning glare. There’s a mini‑fridge and a kitchen, but everything is empty; at least a bottle of water would be nice given the lack of nearby amenities. The welcome kit had only two soap bottles, no medium or small towels, and a bathroom curtain would help prevent flooding. We also found many insects in the room, which, while expected in the mountains, should be limited to the interior.

Pasquale·1年前

The location and welcome were good, but unfortunately the accommodation is lacking.

Nicola·1年前

The décor is well‑maintained, mountain‑house style. The heating, even at maximum, did nothing to warm the room. Luckily the bed covers are excellent, so they were the highlight for sleeping through the cold. I suggest increasing the hot‑water boiler capacity because after filling the hot‑water tub (which isn’t working) you have to wait for the boiler to heat again.

Giovanni·1年前