Il Podere Del Germano Reale

“Zimmer in Ordnung, aber mangelhafter Service, erhebliche Hygieneprobleme und keinerlei Kulanz – aufgrund unserer Erfahru”

The room itself was basically fine and met our expectations. Unfortunately the positive aspects could not offset the overall disappointing service and numerous shortcomings during our stay. The service was subpar and goodwill seemed like a foreign concept. In our two luxury apartments we had to remove many stink bugs daily. Adequate cleaning was not offered. At check‑in we were not told that towels were only changed on request and that trash cans were not automatically emptied. Breakfast was chaotic: the cold cuts were hardly restocked, coffee took a long time, the bread was partly hard and there were small insects in the cornflakes. The staff could neither speak German nor English. Ten people should have paid an additional €400 for breakfast, although the quality did not convince at all. Despite our complaints we were offered neither a reduction in breakfast costs nor an extra cleaning. The pool area and the outdoor grounds looked more like a construction site. This condition was not mentioned in the listing. Shockingly we were even threatened with the police when we asked for a fair and generous solution. We documented the deficiencies with photographs.

Maria·1か月前

“Enttäuschender Aufenthalt – mangelnde Hygiene, schlechter Service und unprofessioneller Umgang mit Beschwerden Wir ware”

Disappointing stay – lack of hygiene, poor service and unprofessional handling of complaints. We were a group of 22 people and booked many rooms and apartments. Unfortunately our stay was a big disappointment and severely affected our vacation. Even at booking it was not mentioned that there would be no room service in the apartments during the entire stay. Towels were not changed, beds made, trash disposed of or floors vacuumed and mopped. For a stay of this nature we would have expected at least that information beforehand. The massive infestation of stink bugs throughout the property was especially unpleasant. These insects emitted a very unpleasant odor and were a significant burden for us. According to the hotel, nothing could be done about it and we were told to accept it. When we refused to simply accept the problem, we were finally handed a vacuum cleaner to remove the insects ourselves. Having guests have to solve such a problem is absolutely unacceptable to us. The cleaning of the rooms that were actually cleaned was also clearly lacking. At dinner another annoyance occurred. We were initially told that a flat fee for beer and wine, totaling seven liters, was included in the buffet price for our number of people. On the later bill these drinks were charged additionally. After long discussions and considerable obstinacy from the hotel, the amount was finally not charged “out of goodwill.” Clear and transparent communication is not what we experienced. The breakfast buffet was also extremely questionable hygienically.

Lena·1か月前

“OK”

The location and staff were good, but non‑hotel guests could use the pool, which caused a lot of noise; the music at the pool and during dinner was always very loud.

Dirk·1か月前

The stay was excellent and comfortable, the place was beautiful with friendly staff, and dining in the green area near the pool was lovely. For those seeking complete silence, note that there is music by the pool until midnight.

Francesco·2か月前

“Sehr gut - gerne wieder”

The reception was super friendly, the lady spoke perfect German, the atmosphere was great, and I got excellent dinner recommendations.

Andre·2か月前