Cross Keys Hotel, Kelso

“Nice break in a lovely little town”

Hotel staff very pleasant. Room as expected , clean , good size, average quality. stayed for evening meal and that was superb. Breakfast was really lovely. Plenty choice and hot food was all well cooked . Not a bother when I asked for a fried egg rather than the scrambled.plenty of fruit, cereals, croissants, jams etc. Would return even if only for food

Janet·1週間前

“Everything was just perfect hotel is in a great location with everything you.need near by would hig”

Breakfast had a good choice and staff were pleasant service was excellent. Can say there was anything we didn’t like everything was perfect which makes a big difference to your stay staff were very helpful and pleasant

Irene·1週間前

“Good value stay, great location, friendly staff but tired dated room!”

Good central location. Lack of ability to serve us dinner, do to big parties in! When the night before they served many many none residents!

Stuart·1週間前

“1960s-style decor and not a place to stay if you want to sleep”

Staff were friendly and welcoming. Where do I start? The hotel was last renovated quite clearly in the 1960s, with anaglypta covering the walls. I know, when reading this, you'll think, "Why didn't you check out the photos and reviews first?" and it is a mistake I'll never make again. This has to be the worst hotel experience I've ever had in 18 years of travelling for work. I paid £156 for a room so assumed it would be good. - The shower doesn't have a thermostat. - You have to climb into a bath to shower - Everything is severely outdated. - There was dust underneath the towel rail on the skirting board. - The environment is not ideal. - The walls are paper-thin. - I was woken in the evening by a group of men returning to their rooms. In the next room, the guest then put their TV on very loud and fell asleep. I had to call reception, who came and knocked on the door. They also told me they would ring the room. The TV finally went off at 4 am. I cannot believe the experience that I've had. - I then went down to breakfast to experience wipe-clean tablecloths that made me feel ill, and a seat allocated at a table with my room number clearly displayed. Had I been staying a second night (which wouldn't have happened if I'd booked two nights, I would have left). My room number was displayed to all guests, even though I was a solo female traveller! How security-conscious. - I only ordered toast for breakfast, as I didn't feel like eating, as the soup I'd had for lunch the day before wasn't great. It was bland and tasteless, so I ordered toast. The toast was toasted on only one side, and the bread was about 2 mm thick. - I wasn't offered any compensation, refund, or anything for the terrible stay that I had

Laura·2週間前

Very clean. Great location. Friendly staff. A bit dated but did not affect our stay

Lorraine·2週間前