“Horrible I felt we were being treated prejudicially”
Nothing horrible experienced My friend was refused a room before he even had a chance to check in, despite rooms being available online. He had no dogs with him, so the pet policy could not have been the reason. Based on the interaction, I felt that he was being judged by his appearance. Then, when I arrived with my dogs, I was also refused after the employee saw one without being given a legitimate explanation. The whole experience made us feel unwelcome and treated unfairly. Very disappointing experience. My friend went in first to ask for a room and was told there were no rooms available. He did not have any dogs with him. I checked online immediately afterward and saw rooms were available, so I booked one myself. When I came to the front desk, the man asked if I had dogs. I said yes, and he told me, “Let me see them. Bring them here.” That felt odd to me because I travel with my dogs all the time. They are well-trained, and I’m always willing to pay any pet fee for the extra cleaning and hair. When he saw my baby, he suddenly said they weren’t allowed. I asked why the size of the dogs mattered, especially since he had a dog around the same size. He couldn’t give me a clear explanation and instead told me, “This is my house! I don’t want you to have the room.” That was extremely rude and unprofessional. If there is a specific size or breed restriction, it should be clearly stated in the hotel’s pet policy rather than decided at the front desk after seeing someone’s dogs. The way the situation was handled also made me feel like we were being treated differently based on how we looked. I hope management looks into this because no guest should be made to feel unwelcome or judged. If the policy is based on the appearance or size of a pet, maybe guests should be asked to provide pictures of their self and their dogs when booking, since apparently that is how the decision is being made
Ines1か月前