Pousada Portal do Vigolo

The breakfast is wonderful, but everything else was perfect.

Lilian·3日前

“Razoável”

The service is good and the location is nice, but they changed my room, didn’t do check‑in properly, set up two single beds to make a double, the mattress is awful, there’s constant noise, and the coffee is generally poor—overall the cost‑benefit is too high.

Jonas·1週間前

The spot is great, the room is spotless and fragrant, and the place feels very pleasant, quiet, and surrounded by nature, which we really liked. The breakfast was all delicious 😋. The only downside was a lack of empathy from the owner; we arrived at 15:00 while check‑in was at 13:00 and asked if we could stay until 11:00, but she said no. I know we could stay until 21:00, but there was no agreement or insistence, and she could have been a bit more cordial. Thanks anyway.

Josiane·3週間前

Total customer attention, very beautiful place.

Reginaldo·2か月前

“Pousada encantadora com atendimento excelente e algumas oportunidades de melhoria.”

The lodge is beautiful, has a wonderful garden. Staff are very kind and helpful. The room is spacious, the bed really large, room service excellent. Breakfast has good variety and quality. Hygiene is well done. The high‑volume sertanejo music during breakfast was unpleasant; a calmer environment or soft background music would improve the experience. The city of Nova Trento has transport problems; it's hard to get Uber or taxi, and local drivers usually don't use apps. It would be a big plus if the lodge offered a shuttle to main tourist spots and restaurants. Once I used a driver recommended by the lodge and ended up in an extremely embarrassing situation. I understand the lodge isn't responsible for third‑party staff, but I think a stricter selection criterion for service providers is important.

Rehglam·3か月前