Plantation Hotel Coffs Harbour

The room was clean and the bed comfortable, but there was no TV, no kettle, and no ensuite bathroom.

Masters·3週間前

“It was great, food was ok, sleep was good!”

The place was comfortable and cozy, yet the bedrooms lacked TV, which is a first‑world problem, I know!

Melissa·4週間前

My two kids and I were homeless at the time, so finding a cheap, nice place to rest was great; it was clean, the staff were friendly, and the beds were super comfortable.

Whatmough·4週間前

The location was good, but the room deodoriser had a very strong, almost overbearing smell.

Chantal·4週間前

I had a very disappointing experience at this property and would not recommend it. I paid $315 for the booking. When we arrived, the room was extremely dirty and had a strong unpleasant smell. The shared bathroom was also very dirty and unhygienic. The room had almost no ventilation or airflow, and the window appeared to be broken. The room looked completely different from the clean and well-presented photos shown online. I explained to Jamie, a staff member, that I have medical issues, including breathing difficulties and a heart condition, and that staying in such a room was not suitable for me. I requested to cancel the second night. Jamie told me not to worry and said he would arrange the cancellation. Based on what he told me, we stayed for the first night and cancelled the following night. However, I have now been told that I will receive no refund, despite the conversation I had with Jamie about cancelling the second night. I paid $315 and feel that this situation has been handled very unfairly. When I called the property and asked to speak with Jamie, the staff member who answered was also extremely rude and unprofessional. The customer service was very disappointing. The cleanliness, room condition, communication and customer service were all unacceptable. I would not recommend this property to anyone, and I would definitely not book a room here again. I had a very disappointing experience at this property and would not recommend it. I paid $315 for the booking. When we arrived, the room was extremely dirty and had a strong unpleasant smell. The shared bathroom was also very dirty and unhygienic. The room had almost no ventilation or airflow, and the window appeared to be broken. The room looked completely different from the clean and well-presented photos shown online. I explained to Jamie, a staff member, that I have medical issues, including breathing difficulties and a heart condition, and that staying in such a room was not suitable for me. I requested to cancel the second night. Jamie told me not to worry and said he would arrange the cancellation. Based on what he told me, we stayed for the first night and cancelled the following night. However, I have now been told that I will receive no refund, despite the conversation I had with Jamie about cancelling the second night. I paid $315 and feel that this situation has been handled very unfairly. When I called the property and asked to speak with Jamie, the staff member who answered was also extremely rude and unprofessional. The customer service was very disappointing. The cleanliness, room condition, communication and customer service were all unacceptable. I would not recommend this property to anyone, and I would definitely not book a room here again

Kaur·1か月前