“terrible I didn't get to stay we went some where else”
The first impression was terrible and left a lasting bad memory; we didn’t even stay the night. The attendant was unhelpful when I needed to change my booking from July 26 to July 25. She kept saying the video cameras are on, (I said good I am glad the video cameras are rolling) she said they’re watching me do my job, and besides I just got here (she said), I told her I am the reason you have a job, I am the reason Townplace is opened, I need help here and now. She kept saying, and the other woman that was there before she got there; “We’re really sorry you booked through a third party, we can’t help you. You’re on your own basically…” They didn’t give me an 800 number to cancel and book the correct date July 25th, and the pool was not working. They told us we could use the next door neighbor’s hotel partner and sister company’s pool because they belong to the same hotel corporation. I now understand why the parking lots were empty; there was hardly anyone there for a weekend, so no wonder. With this terrible customer service and the property not properly maintained, the reason I booked was because the advertisement showed a better-looking pool that looked perfect; but I was wrong to think that way, because it was not real. The pool was not working, they blamed the City of Columbus for not fixing it. Anyway we ended up having to book for the 25th of July and left on the 26th of July. We gave them every chance to improve, but somehow it got progressively worse. It was getting late and we went there not only to stay the night but to swim and have a good time, but they ruined our special day. This was the first and last time I will book there. I wouldn’t stay even for free.
Viruet3か月前