“Disappointing”
We found the rooms uncomfortable and in need of significant upgrades. The pillows had an unpleasant smell, apparently because the filling was dirty, even though the pillowcases were clean. The mattresses appeared to have similar issues. We were three families of four, and one family ultimately decided to drive home rather than stay at the hotel. They requested a room change, but their request was denied. Additionally, the beds were too small to accommodate four adults comfortably. When we made the reservation, we expected the room to have at least two queen‑size beds. Finally, when we checked out at around 9:00 a.m., breakfast was not available, and no staff member asked whether we needed breakfast or explained the situation. As a result, we simply left without eating. Overall, our experience was disappointing, particularly given the condition of the rooms, the refusal to accommodate a request for a room change, and the lack of breakfast at checkout.
Derbel·1週間前