Alaya Stays Hotel Emperor Palms

“So bad that I wouldn’t recommend it to anyone. Come here only if you want to waste your money”

Nothing positive to mention. Everything was disappointing.

Karishma·2か月前

“Not that bad”

The location was close to Karol Baug market, but the room had a strong, unpleasant odor because it lacked a window.

Pooja·4か月前

V

Bedi·6か月前

“The worst hotel I have ever booked and stayed In my whole life.”

The staff tried hard to give me a decent, clean room, but all the rooms I received on the first day were filthy and the AC didn’t work in any of them. The room assigned to me was dirty, with stained bed sheets and pillowcases that hadn’t been changed, and the AC was broken, making it impossible to sleep at night. The bathroom and toilet were unclean, a truly disgusting situation, and the bathroom amenities were rusty. Despite having paid for six days upfront, I left on the third day and booked a room at Le Meridien. Ms. Nisha, the Front Desk Officer, and her Manager visited my room and apologized for the unpleasant experience. The hotel staff offered me two alternative rooms, but all were similar. I have therefore requested a full refund for the amount I paid.

Deenesh·7か月前

“Good”

The hotel's location was perfect, right in the heart of the city, but the noise from the street was a real issue. The room was small but spotless, and the staff were super helpful when I checked in late. They even offered to store my luggage for a few hours after I checked out, which was a nice touch. The breakfast spread was decent, but the coffee could've been better.

Dijo·10か月前