“Service below 5-star expectations”
The room was beautiful, the views were amazing, the onsens were enjoyable, and the bar looked lovely; I also liked the modern features like checking laundry availability and requesting room cleaning through the TV. There was no iron or ironing board, no ironing service, and no porter service even though we had four suitcases, and the reception area was untidy with suitcases scattered around. The staff’s limited English made communication hard, and the attractive lighting created shadows everywhere, making it hard to do makeup or style my hair. Overall, the service and attention to detail didn’t meet our expectations, especially compared with a 3‑star hotel we had stayed at earlier in Japan.
Liveta2週間前