“A nice stay with lovely staff and nice clean modern room”
The room was smart and clean, but the door of room 7 could be more solid and sound‑proof for better sleep.
Paul2週間前
★★★★·Brighton·8.9
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そのまま書いてもOK — 「20日ごろ、3泊」
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The Downs Hotel in Stanmer offers family rooms with private bathrooms, featuring free WiFi, TV, and modern amenities, including hairdryers, coffee machines, and electric kettles. The hotel's traditional restaurant serves British cuisine with vegetarian, vegan, gluten-free, and dairy-free options in a welcoming atmosphere. On-site amenities include a bar, free parking, and a bath.
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宿泊者による項目別の評価。
The room was smart and clean, but the door of room 7 could be more solid and sound‑proof for better sleep.
Paul·2週間前
I was very disappointed overall. The room was clean and the bed comfortable, yet we expected more comfort. The minibar was empty, there was no chilled water, and no complimentary footwear. After paying £346.0 for one night we expected extras. Breakfast fell short in every way: toast, packet sliced bread; with a bit more imagination they could offer fresh croissants, freshly baked bread toast, and freshly poached eggs.
Linda·2週間前
The staff were really friendly, the food great, and the room very nice, but the frontage needed tidying up.
Tomlin·2週間前
Nothing positive. The stay was extremely disappointing and worsened by the hotel’s handling afterward. Before arrival the hotel told us there would be no hot water and that if we continued we would need to seek compensation, even though we had paid directly, which the hotel knew would complicate refunds. There was no hot water the entire stay, so we couldn’t take proper showers and had to wash in freezing cold water. The air conditioning in one room was broken, making it unbearably hot; two portable fans were provided but merely circulated warm air, and windows couldn’t be opened. Following the hotel’s instructions, we requested compensation and were repeatedly told to contact the hotel directly—exactly what the hotel should have anticipated. We eventually spoke with the DGM, Shane, who said a refund had been processed and that we’d need to wait a week. I waited 10 working days—about two weeks—and the refund still hadn’t arrived. We had to chase updates constantly, with no proactive communication or accountability. The most frustrating part is that the hotel knew beforehand there would be no hot water, so this was not an unforeseen issue.
Laura·2週間前
Very clean and smart rooms. Narrow high stairs to the rooms made getting in and out a chore
Stephen·2週間前