“Not worth it. Please read before booking!”
The location is honestly the best part about this resort. I enjoyed having restaurants and stores within an easy walking distance! I enjoyed the easy pick up area in the front of the building, which is great if you do not plan on renting a car. Unfortunately, the customer service was not the best. They should swap the front desk with security in my opinion. You are not greeted by any staff at any time, unless you go into their admin office and that's only to acknowledge and ask what they can help with. The AC units on both windows in the bedroom and living room were not the best at keeping the rooms cool. It was very uncomfortable coming into the room from a long hot day. A shower of course helped with that. I understand that housekeeping is not something included anymore without a request and must be approved (thank you pandemic) however, I have NEVER in all the hotels I have stayed at (cheap and not) had customer service tell me that they would not supply the room with a fresh set of towels. This was definitely not disclosed in the Booking advertising so it was very disappointing when I received that news. I was told that they only provide towels if your stay is longer than 9 days. The gentleman on the phone said, "yeah usually people just wash them themselves," With 4 adults, poor air ventilation, hot days and multiple showers, you can see why this news was disheartening. This resort is definitely not the cheapest yet I understand it's not a luxury resort either but even the lowest hotel in the lowest areas provide towels at request! A new set is available for a $20 fee. However, since I called at 6:30pm I was not able to request the towels since they did not have housekeeping on the clock. I then asked if I could go pick them up and was told that the room of towels was locked up so I could not request it until the following day when housekeeping was available. Right after that call, my daughter steps on a nail next to the transition strip from the kitchen to the carpet in the living room. It did scratch the surface of her heel but luckily there was no tetanus shot needed. When I called to report the incident I reached a voicemail due to the front office closing at 7pm
Verenice3か月前