“Ich empfehle eine anderes Hotel auszuwählen”
The rooms were good, though a bit small. The lobby was attractive, with good seating. The airport location was convenient. However, the front‑desk staff were visibly overwhelmed, and the explanations about the elevator and underground parking were insufficient. The key card for activating the floor didn’t work when held normally; you had to hold it slightly lower for at least 5 seconds, which was ridiculous, and we couldn’t get our luggage up because there was no prior notice. Parking was outrageous (over €30/night for guests), the entrance was complicated—you had to hold the card, press multiple times, find the hotel name on a small LCD, call reception, and then you were let in, again without any staff guidance. All the hotel‑assigned spots were taken, then we were told we could use other parking lots with foreign company signage. I was really furious after a long drive there, with a flight to the USA the next day.
Benjamin2週間前