“Wonderful staff, but the overall experience does not quite meet 5-star expectations.”
The staff were very friendly, helpful, and welcoming, especially the Asian team, always attentive and made us feel comfortable. The facilities and rooms are quite dated and lack a modern feel; overall cleanliness could improve. Because the furnishings are old, they often looked or felt unclean. Although marketed as a 5‑star hotel, the room quality feels closer to 3.5 stars. The food selection was limited and repetitive—breakfast and snacks were almost identical each day during our 7‑night stay. Evening entertainment was disappointing and repetitive, mostly bingo, quizzes, and simple games, with few engaging shows or activities, which was underwhelming for a 5‑star resort.
Tam·1か月前