Ubud Kerta Prashati

“Pleasant”

The property was beautiful, the room modern and comfortable, very clean, and the staff were wonderful and hospitable. Nothing negative.

Shreya·8 maanden geleden

An amazing place with super friendly and helpful staff! Central location, beautiful house and pool.

Michael·9 maanden geleden

The staff’s treatment was exceptional, very pleasant and attentive. Nothing bad to say.

Ditomz·10 maanden geleden

“A fraud.”

I arrived to what was basically a construction site and stayed for only an hour. I usually work outside, but it was impossible in such a messy environment. Everything was cheap and poorly maintained. I immediately booked another hotel and asked for a refund. The staff first agreed, saying they would return the money once confirmed, but that never happened. Now they cite a non‑refundable policy. I understand that properties need to be developed, but in that case guests should be clearly warned about the actual conditions before booking. My refund has still not been processed after a month, and the issue remains unresolved. I will keep pursuing it.

Raminta·11 maanden geleden

“Übernachtung 1-2 Nächte ok, aber die Atmosphäre empfanden wir nicht als entspannend/einladend.”

I was in the city centre and could check out late. The staff spoke almost no English, so communication was tough. The place didn’t look like the photos; it felt more like a guesthouse than a hotel. The outside area seemed unfinished, maybe under renovation or partially overgrown.

Selina·11 maanden geleden