VANDA Hotel Nha Trang

The location by the sea is good, but the staff wouldn’t let me check in before 13:00 even though rooms were available; when I arranged for a friend to arrive at night, they said she could check in without problem, yet when she got there they demanded an extra 200 VND and refused to let her stay, telling us to wait until 14:00 even though rooms were free. The rooms are old, the walls are unpainted and stained with brown grime, the plumbing is ancient and falling apart, cockroaches crawl around the hotel, and the bedding is gray. They charge 300 VND for a local room, which is terrible value. Cleaning only occurs when you ask. I’d only stay for a day if no other options exist; I don’t recommend this hotel for a stay of three days or more—it's awful, though the location is fine.

Helen·Een week geleden

“Good”

Everything was great.

Polina·2 weken geleden

The staff, room, and view were amazing.

Semih·2 weken geleden

“Нормальный отель для не привередливого гостя.”

I liked that the housekeeping came often, no reminders needed; they changed the water, bedding, and towels. The staff were polite, no insects, and no unwanted smells. The TV was missing even though the description listed one. One outlet was broken, forcing me to choose between plugging in the computer or the fridge, which was dirty. Other than that, everything was satisfactory.

Evgeniia·3 weken geleden

“Chất lượng kém, không đúng với mô tả và hình ảnh”

Nothing good. The hotel was awful, the worst experience on my Nha Trang trip. First, the facilities were lacking: no hot water, no dryer, a double‑bed room had only one power socket, the TV was a display with a remote that had no batteries, the hangers were flimsy and cluttered, the lights were dim with many switches but no other bulbs. Second, I booked four days in advance but when I arrived the front desk said all rooms were full, raised the room rate, and handed me a room that was basically unusable. Third, the room was dirty; the door frames and balcony were covered in dust and even had a dried dead wasp. The toilet bowl was yellowed and filthy. Fourth, the staff couldn’t fix any of the problems, wasting my time and ruining my trip. Fifth, I left because the room was that bad and the hotel’s response was terrible. The room quality fell below a 2‑star standard. I asked the hotel to cancel the reservation due to incomplete amenities, extreme dirt, and no hot water; they only refunded 50% even though they didn’t meet the standards. In short, this is the worst hotel I’ve ever stayed at; I advise everyone to avoid it and choose other better options at this price. The experience was horrible and I will never return.

Thúy·4 weken geleden