“Hotel**** amb llit minúscul i sense l'SPA anunciat”
The building itself was fine, but I felt cheated. We chose it (and paid for it) because it had a spa, yet upon arrival they told us it wasn’t operating (not even on the reservation, website, or the message we received upon arrival). In the room the jacuzzi didn’t work. Neither of those issues led to a room change (they had other free rooms), a discount, or any offered solution. The double bed was unacceptable for a four‑star: 140 cm wide and narrow. The staff were dry and unfriendly. On the bar terrace the music was unbearably loud and guests were making video calls at a shout. A monumental disappointment.
Carlota·Een maand geleden