Anex Hotel

“Great hotel for a great price”

The hotel itself was great, the staff were friendly, and the location was exactly what I wanted—close to restaurants; I just don't like Manila, which has nothing to do with the hotel.

Stephen·Een maand geleden

The staff were friendly and the location was convenient, but breakfast options were limited and rooms were only cleaned when I asked.

Peter·Een maand geleden

Breakfast was good, the bed was comfortable, and the location was perfect; nothing else to add.

Cianette·2 maanden geleden

The staff were friendly, but breakfast options were limited. My room was not attended to, and it wasn't cleaned during the week I stayed. Sheets and towels were changed only once in that week. There were no power plugs next to the bed. My room faced the road, so traffic noise was constant, and a church across the street played loud speakers at 7 am.

Peter·2 maanden geleden

“Dear Booking.com Team, I am very disappointed with my experience at this hotel and feel obligated to share my concerns.”

I was very disappointed with my experience at this hotel and feel obligated to share my concerns. 1. Reception and Customer Service The reception staff demonstrated a complete lack of professionalism. They were unfriendly, unwelcoming, and showed no willingness to assist guests. Upon my arrival, I waited outside the hotel entrance for approximately 15 minutes carrying my luggage. When I requested assistance, the receptionist did not leave her desk or offer any help. She simply told me from a distance, “The staff member will come, please wait.” This was an extremely poor first impression and far below the standard expected from a hotel listed. 2. Lack of Honesty Regarding the Reserved Room I booked a Deluxe Double Room. At approximately 2:30 PM, I requested check‑in and was given a room key. However, when I entered the room, I discovered that it was actually a small single room with no window and a window‑type air conditioner, completely different from the room shown and described in my reservation. I refused to accept the room and informed the receptionist. Only then did she admit that the room category I had reserved was not currently available. She explained that a similar room was available but still needed cleaning and that I would have to wait another 30 minutes. Ultimately, because the room I had booked over a month earlier was unavailable, I was pressured into accepting the alternative room they offered. Unfortunately, it turned out to be one of the worst rooms I have ever stayed in. The window air conditioner was positioned directly facing the bed, and its air‑direction louvers were broken, making the room very uncomfortable. I would also like to note that while I was waiting, another guest requested an upgrade to a room similar to the one I had originally reserved. The hotel informed him that he could obtain that room category by paying an additional 1,000 PHP per night.

Mahmoud·3 maanden geleden