Tivoli Alvor Algarve - All Inclusive Resort

The staff were great, but we were denied a drink at 11.01 pm after closing at 11 pm while others in line got theirs.

Mark·Gisteren

“At best a 3 star hotel- bad service and food”

The rooms and facilities are excellent—comfortable, modern, and the gardens are well kept—but the staff are a real problem. Reception was polite and presentable, yet useless when I asked questions. Guest Relations told me Prainha, the beach with the big cliffs, a couple of restaurants, and a viewpoint, wasn’t accessible to non‑residents (which is absolutely false) and she seemed unsure because she hadn’t been there in years—how can a concierge not know the town’s main tourist spot? Another Guest Relations staff member didn’t know how to get to the only supermarket behind the hotel. A reception colleague had no idea why everyone had left on that Sunday (school started Monday) and asked if aliens had dropped them off. The restaurant staff were some of the worst I’ve ever seen; they only smiled when spoken to and didn’t know basic phrases like “hello, how are you?” or “anything I can get you?” When we asked for water, they forgot. A shift change brought in some older staff from high season, but they seemed tired or careless. Half‑full plastic glasses were everywhere—on walls, lamps, signposts, pool tables—and nobody cleaned them all week. There were thousands of pool loungers, so we couldn’t fit our legs between them. I understand the need during high season, but when we were six people at the kids’ pool with 300 loungers, we saw a staff member and asked if he could move some loungers so we could fit with our small pram; he looked utterly confused. I suggested he get help and tell the manager to remove half the loungers since no one was there for the season, but he ignored me.

Maria·2 dagen geleden

“Estadia maravilhosa”

I liked the comfort of our room, the wide variety of meals, the cocktails, the resort, the staff, and especially that I could bring my four‑legged son with me.

Paula·2 dagen geleden

The pool and the activity were great, but the child’s bed was an issue.

Márcio·3 dagen geleden

O Hotel é agradável mas o serviço e atendimento dos empregados não é de 5 estrelas. O restaurante estava cheio o q é normal mas os empregados não eram atenciosos, estavam a despachar, faltava loiça e qd colocavam vinha molhada e alguma suja. Desagradável e a sensação era que eram poucos p o nível de dotação. Inclusive a própria apresentação de alguns empregados era descuidada

Sandra·4 dagen geleden