Hotel Grand Shiva

“It is just ok”

The hotel is in a good spot, but overall it didn’t meet expectations; the lift failed to reach the ground floor, forcing us to climb stairs with luggage, which was a hassle. Cleanliness was mediocre and the staff service was just okay. There was no proper accommodation or spot for the driver, and the basement parking was in bad shape with water leakage and rainwater around, so the driver couldn’t safely sleep in the vehicle. We had to book a separate room for the driver, adding to the cost. It might work for solo travellers or those on a tight budget, but families or anyone wanting a clean, comfortable, well‑maintained stay should look elsewhere. The property needs major work on maintenance, cleanliness, parking and guest services. The location is good.

Rishikumar·3 maanden geleden

The rooms were impeccably clean.

Chirag·6 maanden geleden

The room was good.

Varghese·9 maanden geleden

“Average”

The room was perfectly neat and the bathroom facilities were very nice and spacious. However, because the hotel is still new, contacting them was difficult; we wanted to change from a 3‑bedroom to a 2‑bedroom, so I texted and called, even asking about cancellation, but they never responded. I informed them a day before check‑in, yet they took no responsibility or offered any guidance. On the phone they claimed the hotel was fully booked and couldn't give a 2‑bedroom, even though there were rooms available. We had to leave earlier, so we checked out early and asked for a water bottle during our stay hours, but they said they would charge extra Rs. Usually, charging for water during stay hours is not expected as it’s basic hospitality.

Dhvani·11 maanden geleden