“Falta de água no 4 andar”
The room had a box‑spring bed, but we suffered a water outage on the first night and I had to call reception from my phone to report it before they finally ran the pump and restored the flow; the water stopped again just before checkout while my boyfriend was in the shower, leaving him to leave without bathing—a situation I found disrespectful, especially since there was no water pipe in the room and no WhatsApp contact for reception. The air‑conditioning was feeble, a fan would have worked better. Our room faced the highway, so cars, trucks and even ambulances created constant noise that ruined sleep. Only one single sheet and a small blanket were provided despite having paid for a double occupancy. The towels smelled bad and were yellowed. Breakfast was extremely basic, the juice was almost warm and lacked ice, and the coffee ran out without being replenished. The parking area had no security, surveillance or any control. Reception was chaotic; they couldn’t locate my reservation, causing a long wait to sort it out, and each time we left or returned we had to ring a bell and wait for someone who was juggling many other duties.
Jackeline·2 maanden geleden