“Terrible staff and gross room”
Nothing. When we entered the room, we immediately noticed significant cleanliness and maintenance issues. The bedding had multiple stains and burnt holes, and we found hairs in the bed. The chair in the room was also covered in stains and appeared visibly dirty, with debris throughout it. These conditions were completely unacceptable and did not reflect a room that was properly cleaned or maintained for guests. There was also a serious safety concern with our room. We were staying on the second floor, and the window had no screen and could be opened fully. We had small children staying in the room with us, which made this particularly concerning. We did not feel that the room was safe for our family. Additionally, we encountered roaches outside of our room, which further contributed to our concerns about the cleanliness and condition of the property. We attempted to address these issues with the front desk, but unfortunately, the situation became even more concerning. My sister spoke with the front desk regarding the conditions, and the employee was extremely rude and aggressive toward her, yelled at her, and repeatedly hung up on her. Given the condition of the room and the way our concerns were handled, we no longer felt comfortable or safe remaining at the property. As a result, we left the hotel and did not return. We did not feel safe staying there and could not reasonably remain in a room with these conditions, particularly with small children present
Cynthia·3 weken geleden